Effective Date: 20th October 2024.

At Jacketline.com, we are committed to ensuring your shopping experience is seamless from start to finish. Below are the details of our shipping policy:

Shipping Methods

1. Shipping Options:

   • We offer a variety of shipping options to meet your needs, including standard free shipping and expedited shipping. During checkout, you can select your preferred shipping method.
     
     

2. Processing Time:

   • Orders are typically processed within 3-5 business days. Please note that processing times may vary during peak seasons or promotional events.
     
     

3. Shipping Time:

   • We usually ship your item via FedEx or DHL and they deliver your item within 5-7 working days via expedited shipping and 14-15 working days via free shipping.
     
     

Shipping Rates

1. Free Shipping:

   • We offer free shipping to all of our customers worldwide. However, free shipping would take 14-15 working days for the item to be delivered.
     
     

2. Expedited Shipping:

   • We offer expedited shipping option to all of our customers worldwide. expedited shipping would take 5-7 working days for the item to be delivered.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website. If you don’t get your tracking number via email. Please check your spam/junk folder. If it’s not there then please contact our customer support team and they will respond to you in 1-2 business days.

Delivery Issues

• If you encounter any issues with your delivery, such as delays or missing packages, please contact our customer service team via contact page for assistance. We are here to help resolve any issues as quickly as possible.

Important Notes

• Incorrect Address: Please ensure that your shipping address is correct at the time of checkout. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

• Order Changes: Once an order is placed, we cannot guarantee changes to shipping addresses or items. If you need to modify your order, please contact us immediately.

Thank you for choosing Jacketline.com! We appreciate your business and look forward to providing you with stylish leather jackets delivered right to your door.