Effective Date: 20th October 2024.

At Jacketline.com, we strive to provide you with high-quality leather jackets and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure a smooth return and refund process for our valued customers. Below are the details of our Return and Refund Policy:

Returns

1. Eligibility:

   • You have 30 days from the date of delivery to initiate a return.
   • Items must be unused, in their original condition, and include all tags and packaging. We cannot accept items that show signs of wear or have been altered.
     
     

2. Initiating a Return:

   • To begin the return process, please contact our customer service team via Contact Page. Provide your order number and the reason for your return.
   • Our team will issue a return authorization and provide instructions on how to proceed.
     
     

3. Return Shipping:

   • Customers are responsible for the cost of return shipping.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee that we will receive your returned item.
     
     

4. Packaging:

   • Please return items in their original packaging, if possible, to ensure they arrive in good condition. This helps us process your return more efficiently.

Refunds

1. Processing Time:

   • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow 5-7 working days days for the transaction to reflect, depending on your bank or credit card company.
     
     

2. Partial Refunds:

   • In some cases, a partial refund may be granted if items are returned in a used condition, are missing parts, or are not returned within the specified return window.
     
     

3. Refund Exceptions:

   • Final sale items, gift cards, and promotional items marked as non-returnable are not eligible for refunds.

Exchanges

1. Eligibility for Exchanges:

   • We do offer exchanges for items that meet our return eligibility criteria. If you would like to exchange an item for a different size or style, please initiate the return process as outlined above.
     
     

2. Shipping Costs:

   • Please note that customers are responsible for both return shipping and the cost of re-shipping the new item. Once your return is processed, we will provide instructions for placing the exchange order.

Important Notes

• International Returns: please be aware that customs duties and taxes may apply. These charges are the responsibility of the customer, and we recommend checking with your local customs office for details.

• Customer Service: Our customer service team is here to help! If you have any questions or need assistance with your return or refund, please reach out to us via contact page. We aim to respond in 1-2 business days to all inquiries.

Thank you for choosing Jacketline.com! We appreciate your business and are committed to providing you with a positive shopping experience.